Outsource Contact Center | Outsource Phone Support | Presales and Billing Phone Support Services | Outsourced Contact Center Support Services

ABOUT US

ContactACT division of Amulya Infotech, is one of the best call centers in India. It is an Unit of the ISO certified company, ACT Infoserve India Private Ltd(recently re-branded as Amulya Infotech).

Amulya Infotech is an ISO 9001:2000 certified Technology solutions & Business solutions provider established since 2001. Amulya is a 100+ strong team currently serving to 60+ clients worldwide on a 24/7/365 basis. With the Indian Global Delivery Center and a broad spectrum of services, Amulya offers high quality services at a very competitive price and also provides a complete end to end business solution by working more towards business transformation rather than just cost centered outsourcing. Amulya offers 3 main services with its respective divisions - Multimedia / Web Design offered through ACTMedia, Technical support offered through ACTSupport and Contact Center Services - ContACT.

The purpose of any business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more.

People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.

Our contact center provides all opportunities for your customer to improve their relationship and be in touch with you through us 24/7/365. To make it more effective, we offer the same through all possible modes of communication- phone, chat and email.

You can be doing any kind of business and we can help you reduce cost and increase profit by serving and retaining your customers round the clock in a timely fashion.

We provide

• Packages customized to your needs
• Specialization of the process outsourced due to time and focus applied on it.
• We aim at and provide high levels in Quality of service we offer. We set standards for process, follow and monitor them. Results of monitoring are used for continual improvement in the services we offer.
• Reporting of support activity made available on request for perusal at your end to keep tab of how your needs are being met with.
• Enhanced customer satisfaction due our presence 24/7/365 through all channels.
• Our team providing excellent customer service. Our agents are the strongest feature of our value proposition, as we believe that the quality of our work depends on the quality of our people.